For nearby areas around Dhaka city, the delivery charge is 130tk
For all location outside Dhaka, the delivery charge is 130tk. For orders outside Dhaka, the delivery charge must be paid in advance via bkash. The remaining amount can be paid upon receiving the product. Once the product is sent through the courier service, the slip number will be provided to you via inbox.
Delivery Method & Time
Inside Dhaka, for certain orders, our own delivery personnel may handle the delivery according to the customer’s preference. In such cases, delivery time is scheduled in consultation with the customer.
Across Dhaka and throughout Bangladesh, home delivery is provided through Steadfast. Delivery time within Dhaka is 24 to 48 hours, while outside Dhaka, it is 3 to 7 days.
For pre-booking imported, the delivery time is 4 – 6 week.
After booking an imported product, the pre-booking amount is non-refundable once the product is imported.
What to Do During Delivery
Since we delivery products via third-party services, please check the product thoroughly at the time of delivery. If there is any defect, wrong product, or missing item, please notify us in the presence of the delivery person at 01797712922. It becomes difficult for us to return or exchange the product after the delivery person has left.
After Unpacking the Product
If there is any defect after unpacking the product, we will replace it for free as soon as possible.
Product Images and Videos
Real images and videos of all products are available on our Facebook page. If you wish, our support team can also provide you with additional images or videos.
For Returns & Replace
If there is a defect after opening the package, we will replace it for free. However, if you want to return the product because of personal dissatisfaction, you must bear the delivery charge. And also we will replace some items which are is good condition.
Note
For any product or service-related complaints, our complaints team will contact you via phone. We request that you keep your phone active until the issue is resolved. If the number you provided is inactive, please ensure that an alternate number is available. For refunds, you need to inform us of your preferred refund method. If we do not receive any communication from you within 30 working days, we will consider the complaint resolved.
